Refund Policy

Welcome to Real Estate Site Designers, where we strive to deliver high-quality web design services tailored to meet your unique needs and preferences. We appreciate your business and are committed to ensuring your satisfaction. Please review our Refund Policy carefully to understand the conditions under which a refund may be requested.

Refund Eligibility

  1. Initial Payment: The initial payment made for project commencement is non-refundable once work has begun. This is to cover the resources and time invested in initiating the project.
  2. Project Review: After the project has been sent over for your review, we regret to inform you that we cannot offer a refund. At this stage, substantial time, effort, and resources have been invested in designing and developing your project according to the specifications provided.
  3. Revisions and Modifications: We offer a set number of rounds of revisions (as specified on our package pricing table) to ensure that the final output aligns with your expectations. We encourage you to utilize these revision rounds to communicate any necessary changes or adjustments.
  4. Cancellation Before Review: If you choose to cancel your project before it has been sent over for review, you may be eligible for a partial refund. The refund amount will be calculated based on the amount of work completed at the time of cancellation.
  5. Non-Responsive Clients: If a client becomes non-responsive for a duration of 30 days or more after the initiation of the project, the project will be considered abandoned. No refunds will be provided for abandoned projects.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Use the form on the right-hand side of this page and give us your project details and a clear explanation of why you are requesting a refund.
  2. Review: Our team will review your request, considering the work completed, communications exchanged, and adherence to our Refund Policy.
  3. Response: We will respond to your refund request within 5 business days. If your refund request is approved, the refund will be processed back to your original method of payment within 10 business days.

Limitations and Exclusions

  • This Refund Policy is applicable only to web design services provided by RGSiteBuilder.
  • Refunds are only processed back to the original method of payment.
  • Any third-party services or products purchased as part of the project are non-refundable.

Site Transfers

  • If you terminate Real Geek’s subscription, your design does not go with you.
  • If you terminate Real Geek’s subscription you lose all the pages and data on those pages.
  • You can copy and paste any content you have added to the site to another platform, but you must do so before you terminate Real Geek’s subscription.
  • We build the sites using the Real Geek’s IDX and cannot recreate the pages on another platform.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at support@realestatesitedesigners.com

Thank you for choosing Real Estate Site Designers for your web design needs. We look forward to serving you and delivering a project that exceeds your expectations.