STEP 2 – NOW WE NEED A LITTLE INFORMATION FROM YOU

Please fill out the form below, include as much information as you can.

If there are fields on the form you don’t know, don’t have right now or have no idea what the heck we are asking for just skip them. Most times we can figure it out ourselves and if we can’t we will figure out the answers together during the build process.

Real Geeks Site Details

Now it's time to start customizing your new Real Geeks website! Please use the form below to let us know the content, cities, agents, Social Media etc... that you want your new site configured with.

Step 1 of 5

Choose your Real Geeks Buildout Package - 50% Upfront the Remaining Balance Due When the Site is Ready to Go Live*
Why do I see 6 options above and yet you only have 3 packages you ask? Each package also has the option of having me hire a Content Writer to research each area and give me 4-5 SEO friendly, non-duplicate content describing the Area. Really helps rank the page on Google. It's $35 per page so I have the Basic Package, then Basic with Content, Premium Package then Premium with Content, Platinum Package and Platinum with Content. We are currently scheduled out about a week so you can expect your site to be done in about 10 business days.
I understand Area Page Content can take up to 6-8 weeks after the site is launched to receive.*
It takes about 6-8 weeks for me to get the content back and I can't order it until the site goes live. Many (if not most) times the Area's change during the build process and I would end up ordering content, and the client having to pay for content, that is not used nor needed. The Content Writer I use does a very good job, but that has it's downside too, I only use her and her alone and give her literally 100's of pages a month. Let me know if that still works for you, the content is more for Google than for the visitor and going live beforehand won't affect the SEO value of the content as Google is continually indexing the site. If it doesn't and you want to try another avenue I would recommend using www.textbroker.com or www.scripted.com.
Custom CSS Website Packages - Are you interested in seeing some of the Custom CSS websites we have built recently and Custom CSS "Add-Ons" we offer?
There is an additional charge to have a Custom CSS Homepage designed and added to my site.
I understand that there is an additional charge to have a Custom CSS Homepage designed and added to my site.*
- Yes I understand
- No I changed my mind and do NOT want a Custom Homepage added
We will send you examples of some of our past Custom Homepages along with the time/pricing involved in each. You can then look them over and decide if you want one added to your Package.
Your Name
First Last
Your Cell Phone Number
Your Email Address
Agency/Broker Name
Email Address you would like to have appear on the Contact Us icon on the top of the site and in the Footer.
Main Business Phone Number
Is the Main Business Phone Number above the Number you would like displayed on the sites Header, Footer and throughout the site?
What Phone Number would you like used instead?
Business Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
Office MLS ID#

We will use this to filter and display your "Featured Properties" and "Recently Sold Listings"
Agent MLS ID#

We will use this to filter and display your "Featured Properties" and "Recently Sold Listings"
Can you please provide me with a couple of MLS #'s for Active listings your office has?
Would you like the Featured Listings page to display listings based on your Agent ID or Office ID?
Can you please provide me with a couple of MLS #'s for Active listing you have under your Agent MLS ID?
DRE License #

Your Real Estate License Number, some states require it in the Footer for compliance.
Do you already have a real estate website?
Sometimes we can Export your current Blog Posts, if you have them, from your current site into the Real Geeks platform. If your current platform does not provide an Export Feature and the ability to Export the current Blog Posts into a "Wordpress Compatible XML Format" then there will be additional charges to manually transfer your past Blog Posts over. The charge would depend on the number of Blog Posts.
Current Website URL

Do you already have a real estate website?
Current website username
Current website password
Domain Name For New Real Geeks Site

What domain name do you want to use for your new Real Geeks site? Might be the same as the last question if you are replacing your current site.
Do you use this Domain Name for your email addresses?
i.e. todd@mydomain.com
Do you know what provider you use for your email?
Do you know who the provider is?

If so please let us know so we can make sure we keep your email flowing when we set the site live!
Real Geeks Domain Name Registrar

GoDaddy, Hostgator, Cheap Domains etc...
Domain Name Registrar Account Username
Domain Name Registrar Password
Do you currently use Dropbox?
What email address do you use with Dropbox?
The next 2 items are from the Welcome Email Real Geeks sent you
Real Geeks Site Admin Email Address*

This is the email address you used to sign up for your Real Geeks account.
Real Geeks Site Admin Password*
Please choose the "Save and Continue Later" link below, copy the URL it gives you and add your email address in the field provided! Then click that same link to be taken back to the form and continue filling it out. That way if anything happens you can always go back and finish the form from where you left off.
Did you follow the "Save and Continue" instructions above?*
Our site does not require registration, if you don't follow the instructions given above and something happens to your browser or internet connection you may lose all the data you have entered into the form!

Save and Continue Later

First we need the highest resolution copy you have of your logo
Accepted file types: jpg, jpeg, png, pdf, Max. file size: 50 MB.
An image 400px wide by 86px high works best!
Main Banner Image
Accepted file types: jpg, jpeg, png, pdf, Max. file size: 50 MB.
This image needs to be at least 2100px wide by 900px high.
If you don't have an image you would like to use as your Main Banner Image (large image across the top of most pages on the site) then please look at www.shutterstock.com, find an image you would like us to use and enter the Image ID # below. Please make sure the image(s) you choose on Shutterstock.com DO NOT say "Editorial Use Only" on them as we cannot use those on a commercial site.
Main Banner Image Shutterstock.com Stock Photo ID #
Buying Page Main Banner Image Shutterstock.com Stock Photo ID #
Selling Page Main Banner Image Shutterstock.com Stock Photo ID #
1st "Round" on the Homepage Image Shutterstock.com Stock Photo ID #
2nd "Round" Image on the Homepage Shutterstock.com Stock Photo ID #
"Rounds" on the Area Pages are no longer being used.*
In the past, we have added "Rounds" to all the Area Pages, but have been told they do not convert as well as the standard Real Geeks setup which does not include them. We are no longer using them and just want to make sure you are aware of that.
Do you want the "Welcome to Our Website" video added to the site?*
Do you want the "Home Buying Process" video added to the site?*
Do you want the "Selling Your Home" video added to the site?*
Now I need you to please sign up for a FREE Wistia account at https://wistia.com/account/signup, then enter the Username and Password you choose below. I will use this account to host the videos I will be embedding into your site.
Wistia.com Username

The email address you used to sign up on Wistia.com with
Wistia.com Password
Do you have a Facebook Page?
Facebook Page URL
Do you have an Instagram account?
Instagram Profile URL
Do you have a YouTube Channel?
YouTube Channel URL
Do you have a Twitter account?
Twitter ID
Do you have a Zillow profile?
Zillow Account Username
Zillow Account Password

We can use this to add the "Zillow Review Widget" to your About or Agent Detail pages.
Do you have a Lender you are working with and would like displayed on the site?
Lending Company Name
Lenders Logo
Max. file size: 50 MB.
If you don't have one we can usually find it for you.
Loan Officers Name
Loan Officers Headhsot
Max. file size: 50 MB.
Loan Officers NMLS #
Loan Officers Contact Phone #
Loan Officers Fax #
Loan Officers Email Address
Loan Officers Online Loan Application Link
Lender's Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Save and Continue Later

How do you want your Area Pages labeled? Hold Ctrl on Windows or Command on a Mac to choose all that apply.
This is for the Title Tag, H1 Tag and Latest Listings on your site. Is your market only "Homes for Sale", or do you want it shown as "Homes and Condos for Sale"?
Do you want a Minimum Price Point to be displayed in the Search Box on each page?*
Main Target Market Description*

How would you generally describe your Main Target Market? This would be for the Homepage, the Buying and Selling pages etc... for example, a site in Phoenix might be "Your Valley of the Sun Real Estate Source", a site in Seattle could be either "Your Seattle Real Estate Source" or "Your NW Washington Real Estate Source".
1st Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
1st City, Sub Division or Community Description
1 or 2 paragrphs describing the Area.
2nd Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 30 in the Platinum Package.
2nd City, Sub Division or Community Description
3rd Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 30 in the Platinum Package.
3rd City, Sub Division or Community Description
4th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
4th City, Sub Division or Community Description
5th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
5th City, Sub Division or Community Description
6th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 30 in the Platinum Package.
6th City, Sub Division or Community Description
7th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 30 in the Platinum Package.
7th City, Sub Division or Community Description
8th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 30 in the Platinum Package.
8th Area you would like added as an Area and Market Report page
9th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
9th City, Sub Division or Community Description
10th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 30 Area Pages are included in the Platinum Package.
10th City, Sub Division or Community Description
11th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 30 in the Platinum Package.
11th City, Sub Division or Community Description
12th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 30 Area Pages are included in the Platinum Package.
12th City, Sub Division or Community Description
13th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 30 Area Pages are included in the Platinum Package.
13th City, Sub Division or Community Description
14th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 40 Area Pages are included in the Platinum Package.
14th City, Sub Division or Community Description
15th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
15th City, Sub Division or Community Description
16th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 40 Area Pages are included in the Platinum Package.
16th City, Sub Division or Community Description
17th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 40 Area Pages are included in the Platinum Package.
17th City, Sub Division or Community Description
18th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 40 Area Pages are included in the Platinum Package.
18th City, Sub Division or Community Description
19th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 40 Area Pages are included in the Platinum Package.
19th City, Sub Division or Community Description
20th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 40 Area Pages are included in the Platinum Package.
20th City, Sub Division or Community Description
21st Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
21st City, Sub Division or Community Description
22nd Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 40 Area Pages are included in the Platinum Package.
22nd City, Sub Division or Community Description
23rd Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 40 Area Pages are included in the Platinum Package.
23rd City, Sub Division or Community Description
24th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 30 Area Pages are included in the Platinum Package.
24th City, Sub Division or Community Description
25th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 40 Area Pages are included in the Platinum Package.
25th City, Sub Division or Community Description
26th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 40 Area Pages are included in the Platinum Package.
26th City, Sub Division or Community Description
27th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 40 Area Pages are included in the Platinum Package.
27th City, Sub Division or Community Description
28th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 40 Area Pages are included in the Platinum Package.
28th City, Sub Division or Community Description
29th Area you would like added as an Area and Market Report page

5 Area Pages are included in the Basic Package, 15 Area Pages are included in the Premium Package and 40 Area Pages are included in the Platinum Package.
29th City, Sub Division or Community Description
30th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
30th City, Sub Division or Community Description
1 or 2 paragraphs describing the Area. This is more for Google than for the end user, having a little content on the page can help the page rank higher. If you don't want to write the content yourself I would recommend using www.textbroker.com or www.scripted.com.
31st Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
31st City, Sub Division or Community Description
1 or 2 paragraphs describing the Area. This is more for Google than for the end user, having a little content on the page can help the page rank higher. If you don't want to write the content yourself I would recommend using www.textbroker.com or www.scripted.com.
32nd Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
32nd City, Sub Division or Community Description
1 or 2 paragraphs describing the Area. This is more for Google than for the end user, having a little content on the page can help the page rank higher. If you don't want to write the content yourself I would recommend using www.textbroker.com or www.scripted.com.
33rd Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
33rd City, Sub Division or Community Description
1 or 2 paragraphs describing the Area. This is more for Google than for the end user, having a little content on the page can help the page rank higher. If you don't want to write the content yourself I would recommend using www.textbroker.com or www.scripted.com.
34th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
34th City, Sub Division or Community Description
1 or 2 paragraphs describing the Area. This is more for Google than for the end user, having a little content on the page can help the page rank higher. If you don't want to write the content yourself I would recommend using www.textbroker.com or www.scripted.com.
35th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
35th City, Sub Division or Community Description
1 or 2 paragraphs describing the Area. This is more for Google than for the end user, having a little content on the page can help the page rank higher. If you don't want to write the content yourself I would recommend using www.textbroker.com or www.scripted.com.
36th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
36th City, Sub Division or Community Description
1 or 2 paragraphs describing the Area. This is more for Google than for the end user, having a little content on the page can help the page rank higher. If you don't want to write the content yourself I would recommend using www.textbroker.com or www.scripted.com.
37th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
37th City, Sub Division or Community Description
1 or 2 paragraphs describing the Area. This is more for Google than for the end user, having a little content on the page can help the page rank higher. If you don't want to write the content yourself I would recommend using www.textbroker.com or www.scripted.com.
38th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
38th City, Sub Division or Community Description
1 or 2 paragraphs describing the Area. This is more for Google than for the end user, having a little content on the page can help the page rank higher. If you don't want to write the content yourself I would recommend using www.textbroker.com or www.scripted.com.
39th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
39th City, Sub Division or Community Description
1 or 2 paragraphs describing the Area. This is more for Google than for the end user, having a little content on the page can help the page rank higher. If you don't want to write the content yourself I would recommend using www.textbroker.com or www.scripted.com.
40th Area you would like added as an Area and Market Report page

5 Area Pages / Market Reports are included in the Basic Package, 15 included in the Premium Package and 40 in the Platinum Package.
40th City, Sub Division or Community Description
1 or 2 paragraphs describing the Area. This is more for Google than for the end user, having a little content on the page can help the page rank higher. If you don't want to write the content yourself I would recommend using www.textbroker.com or www.scripted.com.
Did you want to add the Real Geeks Home Valuation Tool?*
"What's My Home Worth?" Page Background Image Shutterstock.com Stock Photo ID #
1st Custom Home Valuation page City

Custom "What's My Home Worth?" page to target a certain city i.e. "What's My Phoenix Home Worth?"
2nd Custom Home Valuation page City

Custom "What's My Home Worth?" page to target a certain city i.e. "What's My Phoenix Home Worth?"
3rd Custom Home Valuation page City

Custom "What's My Home Worth?" page to target a certain city i.e. "What's My Phoenix Home Worth?"
4th Custom Home Valuation page City

Custom "What's My Home Worth?" page to target a certain city i.e. "What's My Phoenix Home Worth?"
5th Custom Home Valuation page City

Custom "What's My Home Worth?" page to target a certain city i.e. "What's My Phoenix Home Worth?"

Save and Continue Later

Content for the Home Page
Content for the About Us/Meet the Team Page
Team Picture
Max. file size: 50 MB.
Do you have any Client Testimonials you would like to display? If so please copy and paste them here.
Content for the Buying Page
Content for the Selling Page
Would you like "Recently Sold" page?
(Some MLS's don't have SOLD Data yet)
Do you want a Foreclosures page?
Please give me a few MLS #'s of Foreclosure Homes in your Area
1st Agent or Team Member Name
First Last
1st Agent or Team Member Title
1st Agent Email
1st Agent Cell Phone
1st Agent Head Shot
Max. file size: 50 MB.
An image 300px wide by 400px high works best!
1st Agent Bio
2nd Agent or Team Member Name
First Last
2nd Agent or Team Member Title
2nd Agent Email
2nd Agent Cell Phone
2nd Agent Head Shot
Max. file size: 50 MB.
An image 300px wide by 400px high works best!
2nd Agent Bio
3rd Agent or Team Member Name
First Last
3rd Agent or Team Member Title
3rd Agent Email
3rd Agent Cell Phone
3rd Agent Headshot
Max. file size: 50 MB.
An image 300px wide by 400px high works best!
3rd Agent Bio
4th Agent or Team Member Name
First Last
4th Agent or Team Member Title
4th Agent Email
4th Agent Cell Phone
4th Agent Headshot
Max. file size: 50 MB.
An image 300px wide by 400px high works best!
4th Agent Bio
5th Agent or Team Member Name
First Last
5th Agent or Team Member Title
5th Agent Email
5th Agent Cell Phone
5th Agent Headshot
Max. file size: 50 MB.
An image 300px wide by 400px high works best!
5th Agent Bio
Lead Follow-Up Add Ons*
Would you like to see how we can help you follow-up with your Leads faster and more efficiently?
Would you like more information on Slybroadcast / Real Geeks integration?
Slybroadcast is a 3rd party add-on that will automatically send a voicemail to potential clients who sign up on your site within 5 min of them registering! Real Geeks recommends calling people who signup on your site within the first 10 min of them registering but we all know this is not always possible, life get’s in the way. Maybe you’re out showing homes, on a Listing Appointment or just on the beach and don’t feel like being interrupted on your day off! Using Slybroadcast we can set it up so potential clients receive a pre-recorded voicemail from you automatically after signing up on your site!
Slybroadcast Phone #
Enter your cell phone # and you will automatically get a Voicemail from me using Slybroadcast!
Do you need help getting your Lead Manager (CRM) setup?
We can have someone from "Minute Marketing" contact you. They work with Real Geeks clients to help set up the Lead Manager, Import your Contacts, setup initial Emails, Text Auto Responders, Drip Campaigns and Workflows.
What's the best email address for "Minute Marketing" to contact you at?
Do you need help setting up your Branding and Social Media?
Design Logo and Curate a Brand board for Branding (templates and graphic design) Social Media Management for Facebook and Instagram, daily posting, curate hashtags, content calendar, graphic design for branded posts, and adding followers and engagement for lead development. SEO Pinterest Package with SEO or individual service
What's the best email for Heather Strader, Social Media Marketing Specialist, to contact you at?
SEO Services
Are you interested in SEO services? We have partnered with Philip Pasma at Asterisk Marketing to provide "Search Engine Optimization" services.
What's the best email address for Philip to contact you?
Aiva works your leads while you sleep!
Leads slipping away? Aiva engages, qualifies, and nurtures leads for real estate agents.
Anything else you would like to add?
You being happy with our services and your new Real Geeks website is very important to us. Please take a moment to read and download the Standard Services Agreement below. If you have any questions about what's included in our Basic, Premium or Platinum packages please let us know.
I agree with the RG Sitebuilder Services Contract above*
Is it ok if we keep in touch with you in the future?*
I understand it can around 2 to 3 weeks to get my site finished.*
It doesn't take us that long to build the site but we are normally booked out pretty far in advance. We hope to get your site done sooner but would rather "under promise and over deliver"!
Can we add you to the Real Geeks "Unnofficial Directory"?*
We will add your Headshot, Bio and Contact information to http://www.rgdirectory.com/
I understand Area Page Content can take up to 5 to 6 weeks after the site is launched to receive.*
It takes about 4-6 weeks for me to get the content back and I can't order it until the site goes live. Many (if not most) times the Area's change during the build process and I would end up ordering content, and the client having to pay for content, that is not used nor needed. The Content Writer I use does a very good job, but that has it's downside too, I only use her and her alone and give her literally 100's of pages a month. Let me know if that still works for you, the content is more for Google than for the visitor and going live beforehand won't affect the SEO value of the content as Google is continually indexing the site. If it doesn't and you want to try another avenue I would recommend using www.textbroker.com or www.scripted.com.
I agree to allow my Credit Card to be automatically charged for the remaining balance once the site is complete and before it's get set live.*
There will be a 15% Late Fee charged to Invoices not paid within 15 days of client receiving them.*

Save and Continue Later

Billing First Name*
Billing Last Name*
Billing Email Address*
Billing Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Credit Card*

American Express
Discover
MasterCard
Visa
Supported Credit Cards: American Express, Discover, MasterCard, Visa
Card Number Expiration Date Security Code Cardholder Name

Save and Continue Later

Please fill out the form below, include as much information as you can.

Real Geeks Site Details

Step 1 of 5

The next 2 items are from the Welcome Email Real Geeks sent you

Now I need you to please sign up for a FREE Wistia account at https://wistia.com/account/signup, then enter the Username and Password you choose below. I will use this account to host the videos I will be embedding into your site.

Aiva works your leads while you sleep!

You being happy with our services and your new Real Geeks website is very important to us. Please take a moment to read and download the Standard Services Agreement below. If you have any questions about what's included in our Basic, Premium or Platinum packages please let us know.